The complete guide for Amazon sellers dealing with “Receiving,” “Problem Solve,” or “FC Transfer” delays, and how Seller Candy gets them resolved faster.
When your FBA shipment gets delayed, your entire operation slows down — Buy Box rotation, ranking, cash flow, and customer trust. And during peak seasons, Amazon's inbound bottlenecks can push a “normal” 3–7-day check-in to 10–21 days or longer.
This guide breaks down why your shipment is stuck, exactly what to do, and how Seller Candy’s specialists fix these delays daily.
Search trends show more sellers asking: “Why is my FBA shipment stuck in Receiving?” or “Why is my FBA shipment not checked in yet?” Here are the real choke points Amazon doesn’t always explain:
Holiday peaks, Prime events, and regional staffing shortages slow down dock check-ins.
If the carton label or box content file doesn’t match what arrives at the dock, Amazon flags it for manual investigation.
Carton labels or pallet labels that don’t scan cleanly send shipments to Problem Solve.
Lost scans, missed appointments, and partner carrier backlogs push shipments into limbo.
Amazon often moves your inventory between FCs to balance demand. A 3–7 day process can drag to weeks if capacity is tight.
These are the same steps our Seller Candy escalation team follows:
Go to Seller Central → FBA Shipments Dashboard and review alerts under Receiving, Problem Solve, or FC Transfer.
This report shows where each box was last scanned, helping you identify whether the delay is at the FC, carrier, or transfer stage.
Even a single mismatch can hold the whole shipment. Make sure your:
Box content file = correct quantities
Carton labels = correctly printed and affixed
ASN data matches your shipping plan
These can:
Reduce transit time
Improve check-in consistency
Avoid routing errors
Provide better appointment scheduling for LTL
…but they may increase cost, and performance varies by region.
Amazon responds faster when you use structured case language. Include:
Shipment ID
Latest scan location
Carrier PRO/Tracking
Attached paperwork
A clear request: "Please confirm check-in progress with the FC dock team or inbound lead."
Tools/services like Helium 10 Inventory Management, ShipStation, or Riverbend Consulting help diagnose issues.
Seller Candy, however, actively works inside Amazon’s case system, audits your files, escalates to FC leadership, and resolves the delay for you.
Your boxes arrived, but Amazon hasn’t fully scanned them in. Normal = 3–5 days. Delayed = 10+ days → escalate.
Mismatch, missing label, or ASIN discrepancy. Needs manual review or corrected documentation.
Amazon is relocating units between FCs. Normal = 3–7 days. Delayed = 14+ days → escalate.
Amazon is redistributing inventory between FCs. If it exceeds 14+ days, open a case with transfer details and request an escalation.
If a shipment has no movement for 7–10 business days, it's time to escalate.
Yes, we handle US, EU, UK shipment issues.
Yes once Amazon receives units. No if still in transit before delivery.
Stop waiting. Stop guessing.
Let Seller Candy get your shipment out of “Receiving” and actually selling.
👉 Want faster resolutions? Book a call and let our team unstick your FBA shipments today.