FBA Shipment Rescue Checklist

Purpose: Help Amazon sellers systematically diagnose and resolve delayed or stuck FBA shipments.

Step 1 – Identify the Delay

Log into Seller Central → Manage FBA Shipments. Filter for delayed shipments, check Shipment Event Details (sometimes the “Shipment Summary” or “Shipping Queue / Shipping Plan status” is what sellers use if “Event Details” isn't available), note FC code and last scan.

Step 2 – Audit Your Shipment Information

Verify ASIN quantities and box content files, check carton dimensions and weights, confirm barcodes, reprint labels.

Step 3 – Rule Out Carrier Issues

Check Partnered Carrier UPS, FedEx, or LTL tracking, confirm Proof of Delivery (POD) if it shows delivered but not checked in. If tracking stops with no delivery scan, contact the carrier for clarification.

Step 4 – Use Amazon’s Tools to Investigate

Run Inventory Adjustments report, check Problem Solve notes, search performance notifications.

Step 5 – Escalate with Precision

Open a case in Seller Central FBA Inbound Shipments support, include all shipment details, ask to route to FC Leadership Team.

Step 6 – Mitigate Stockouts While Waiting

Use Inventory Placement Service, ship backup stock to 3PL, switch to FBM if possible.

Step 7 – Document and Analyze Patterns

 Keep a log of average check-in times by FC, recurring issues, and resolution times. Build escalation templates to speed up future case submissions.

Step 8 – Partner With a Specialist

Engage  with an experienced Amazon support partner like Seller Candy, who can audit shipments, prepare case files, and escalate directly to Amazon on your behalf.  

Step 9 – Prevent Future Delays

Standardize cartonization/labeling to Amazon’s requirements, use FBA Inbound Performance dashboard for compliance alerts, and train staff on Amazon rules to prevents repeated delays.

Step 10 – Follow Up and Close the Loop

Verify received quantities in the Reconcile tab, request reimbursements for lost or damaged units. Finally, close the case and update your internal SOPs with the outcome.

Key Takeaways

Speed + Documentation are everything. Escalation templates and mitigation plans protect your revenue while Amazon resolves the issue.

Need Expert Help?

If your FBA shipment is delayed or stuck, Seller Candy’s dedicated Amazon escalation team can audit your shipment, file cases, and work directly with Amazon to resolve issues faster.

Contact Seller Candy today to learn more and see how we can help unstick your inventory.